Preserve the ledger
Save deposits, bonus credit, wagers, game rounds, adjustments, withdrawal attempts and balance before access changes.
Turn a Fair Go payout-declined report into a reproducible case containing accepted terms, wagering status, KYC, ledger, decision and remedy. Follow the practical checks below and keep the domain, account state, date and transaction conditions with each result.
Go to Fair Go CasinoTurn a Fair Go payout-declined report into a reproducible case containing accepted terms, wagering status, KYC, ledger, decision and remedy. Work through each point in order and save the details that affect your own account or payment method.
Save deposits, bonus credit, wagers, game rounds, adjustments, withdrawal attempts and balance before access changes.
Obtain the exact accepted clause and version used to deny the payout.
Keep wagering, maximum bet, excluded game, duplicate account, payment ownership and verification allegations distinct.
Join amounts, timestamps, documents, support promises and written decisions in time order.
Request final decision, trace, ledger correction or specified return by a date and preserve escalation eligibility.
Update the case when new evidence or a competent response arrives and never pay unsolicited recovery fees.
Save deposits, bonus credit, wagers, game rounds, adjustments, withdrawal attempts and balance before access changes.
Join amounts, timestamps, documents, support promises and written decisions in time order.
Update the case when new evidence or a competent response arrives and never pay unsolicited recovery fees.