Fair Go Account Access Checklist

Start with the current Fair Go route

Before entering any details, confirm that you are using the current Fair Go page shown on the site. The established routes include the main app, Android, iOS, casino-login and contact pages. Use the route that matches what you are trying to do, and check the page heading and on-screen instructions before continuing.

Operator pages can change over time. If a familiar page does not look as expected, return to the main site and use the currently displayed navigation rather than relying on an old bookmark, message or copied address.

Account access checklist

1. Check the address. Make sure the page address is the one you intended to visit and that the spelling looks correct.
2. Use the published route. Select the relevant current route from the site navigation. Do not assume that an old page, saved shortcut or third-party message is still current.
3. Review the page instructions. Read the text displayed on the page before entering information. If the available steps differ from what you expected, pause and confirm the route.
4. Protect your credentials. Keep passwords and other account details private. Do not send them in a public post, share them with another person or enter them into an unfamiliar page.
5. Check your own details carefully. If a field contains an error, correct it before continuing. Avoid repeatedly submitting information when you are unsure whether the first attempt was received.
6. Record the problem without recording secrets. Note the page route, the wording of any displayed message and the approximate time. Do not include a password or other sensitive account information in your notes.

If access does not work

First, stop and review the route you used. Return to the current Fair Go navigation and check the casino-login or contact route as appropriate. The contact route is the place to look when you need to ask for assistance, but follow the instructions currently displayed there.

When preparing a support request, describe the issue plainly. Include the route you were trying to use, what happened, any non-sensitive message shown on screen and the steps you had already taken. Keep the request focused and remove passwords, security answers, payment details or other private information.

If the page presents terms, eligibility information or other conditions, read the current on-screen wording before proceeding. Do not rely on assumptions about access, features or availability. The displayed route and terms should guide your next step.

Quick check before you continue

• Am I on the intended current Fair Go route?
• Have I read the instructions shown on the page?
• Am I keeping my credentials private?
• Have I avoided sending sensitive information in a support request?
• Can I describe the issue without guessing at details?

If each answer is yes, continue using the current on-screen instructions. If any answer is no, pause and check the route or contact page before entering further information.

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