Fair Go Mobile Browser Access Guide

Start with the mobile browser

A mobile browser can be a straightforward way to approach Fair Go from a phone or tablet. Open the browser you normally use, enter the intended web address carefully, and wait for the page to load before choosing a route. Avoid relying on an old bookmark if the page does not look familiar. Instead, check the address shown in the browser and use the navigation presented on the current page.

The layout may be narrower on a mobile screen, so menus can be grouped behind a menu button or placed further down the page. Scroll slowly, check each heading, and avoid tapping repeated buttons when a page is still loading. If a route does not appear, return to the main navigation rather than guessing at an address.

Finding the right account route

When you are looking for account access, distinguish between general information, account-related pages and contact details. Read the heading and nearby instructions before entering any details. If the page asks you to move to another route, confirm that the address and page design remain consistent with the site you intended to visit.

Keep your account details private. Do not enter them on a page reached through an unexpected message, a shortened address or a pop-up that you did not choose. If anything looks unusual, close the page and begin again from a route you recognise. Never share a password, one-time code or other private account detail with another person.

Make mobile navigation easier

• Use a stable internet connection before opening an account page.
• Keep the browser updated through your device's normal settings.
• Use the browser's address bar to check the current web address.
• Rotate the device or zoom the page only when necessary, so headings and buttons remain clear.
• Close extra tabs if you are unsure which page is active.
• Read displayed terms before continuing with any account action.

These habits can make it easier to tell which page you are viewing and reduce accidental taps. They are also useful when a mobile page has different spacing from its desktop layout.

When a page does not open as expected

First, check whether the address was entered correctly and whether the browser has loaded the page fully. You can then refresh once, return to the recognised navigation or try again later. Do not keep submitting details if the page repeatedly fails to respond.

If an account question remains unresolved, use the current contact route displayed on the site. Describe what you can see without sending private credentials. Keep any confirmation details available, but remove passwords and security codes from messages. The displayed instructions and terms should take priority because routes and account requirements can change.

A simple check before continuing

1. Confirm that you are using the intended web address.
2. Read the page heading and nearby instructions.
3. Check that the next button or route matches what you want to do.
4. Review displayed terms before confirming an action.
5. Close the page if anything appears unexpected.

For a more consistent visit, save only a web address that you have checked carefully, and review it again whenever the page layout or navigation seems different. A cautious approach is especially helpful when using a shared or public device.

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